1. The information we collect

When using NOK services, we may collect information that you provide to us directly, including:

• The name.
• Email address.
• Phone number, when provided for the purposes of ordering, delivery, or communication.
• Account information and login, where you log into your NOK account using your email.
• Shipping and Delivery Address.
• Order and Purchase Information.
• The information you provide when contacting customer service.

We may also automatically collect some technical information necessary to operate, secure, and improve our services, such as device information, browser or application information, IP address, and usage information for the site or application.

2. How to Use Your Information

We may use your information for the following purposes:

• Create and manage your account in NOK.
• Enable login to your account using your email.
• Processing and managing orders.
• Providing shipping and delivery services and order status updates.
• Processing payments through payment service providers.
• Providing customer service and responding to inquiries.
• Maintaining the security of the website and application and ensuring they operate correctly.
• Prevention of fraud, abuse, and unauthorized activities.
• Improving our products, services, website, and mobile application.
• Sending service-related messages and marketing messages when permitted and appropriate.
• Compliance with applicable legal and regulatory requirements.

3. Payments

NOK may use third-party payment service providers to process payment transactions.

Payment information may be processed directly by payment service providers in accordance with their privacy and security policies.

NOK does not intentionally store full payment card data when payment information is processed directly by an approved payment service provider.

4. Information Sharing

We do not sell your personal information.

We may share information reasonably when necessary with service providers who assist us in operating our business, such as payment service providers, shipping and delivery companies, logistics services, hosting and technology service providers, and other service providers involved in fulfilling your orders.

We may disclose information when required to do so by applicable laws, regulations, legal processes, or mandatory government requests.

5. Information Protection

We take reasonable administrative and technical measures aimed at protecting personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet-based service or electronic storage system can guarantee absolute security of information.

6. Data Retention

We retain personal information for a reasonable period necessary to provide our services, fulfill orders, maintain required business records, comply with applicable legal obligations, resolve disputes, and protect our legitimate interests.

7. Your Rights and Options

According to applicable regulations, you may have rights regarding your personal information, including the right to request access to your information or to correct it, and to request the deletion of some of your personal information.

You can contact us via the email address provided below to submit a request related to privacy or personal data.

8. Delete Account

If you have created an account in NOK, you can request to delete your account and the personal information associated with it by contacting us via:

admin@nok-ksa.com

We may retain certain information when retention is required for legal, regulatory, or accounting reasons, to prevent fraud, or for legitimate purposes related to record-keeping.

9. Children's Privacy

NOK services do not aim to collect personal information from children in a manner that violates applicable regulations.

If we become aware that personal information has been collected from a child under circumstances that require its deletion, we will take appropriate measures to address that.

10. Third-Party Services and Links

Our website or mobile application may contain links to services provided by third parties or may integrate with them.

These services may be subject to their own privacy policies and terms, and we recommend that users review the privacy policies of the external services they use.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page, and the last updated date shown at the top of the policy may be updated.

12. Contact Us

For any questions, requests, or inquiries related to the privacy policy or your personal information, you can contact us at:

NOK KSA

Email: admin@nok-ksa.com

Website: https://nok-ksa.com